Refund policy

Returns and Refund Policy

1. Return Policy

We currently do not offer returns or exchanges for purchased products. Please review your order carefully before completing your purchase.

However, customer satisfaction is important to us. If you receive a defective product, we will process a full refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Defective or Damaged Products

Please inspect your order upon delivery. If you receive a defective or damaged product, or if you receive an incorrect item, please contact us as soon as possible at support@pawhubshop.com.

To help us resolve the issue quickly, please provide your order details and clear photos or videos showing the defect or damage, if applicable.

Once the issue has been verified, we will process a full refund for the defective product to your original payment method, unless otherwise agreed or required by applicable law.

3. Refunds

Refunds are available for products confirmed to be defective, damaged, or otherwise eligible under applicable consumer protection laws.

Once your refund has been approved, it will be processed to your original payment method. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund within a reasonable period after approval, please contact us for assistance.

4. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation requests are subject to the order's processing and shipping status and any applicable legal requirements.

We cannot guarantee cancellation once an order has been processed or shipped.

5. Exchanges

We do not offer exchanges. If you receive a defective or damaged product, please contact us to request a full refund in accordance with this policy.

6. Consumer Rights

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws, including rights relating to defective products, products that are not as described, or other circumstances where a refund or remedy is legally required.

Where applicable law provides additional cancellation, return, or refund rights, those rights will continue to apply.